Hair Replacement Services Terms and Conditions

EFFECTIVE TERM DATE. This Agreement is effective as of the date you first accept these terms through our salon services scheduling page, pay us a fee in exchange for our salon services, or otherwise book a service through the Professional Barber, Twana James, whichever occurs soonest (“Effective Date”). The initial term for the salon services shall start on the date you accept this Agreement by submitting your booking your salon appointment (“Salon Agreement Start Date”) and continue for until the end time of your scheduled service appointment (“Term”).

This agreement is between Twana James, Owner & Professional Barber of Crochet Braids By Twana (“Stylist”), and you (“Client”) (collectively as the “Parties”).

(1) UNDERSTANDING AND ACKNOWLEDGEMENT

1.1 The nature of the Cranial (Hair) Prosthesis procedure or Hair Loss Service will be explained to the client as well as its risk and permanent nature during the required client consultation. If the client does not book a consultation, they will not be serviced.

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1.2 The client will receive written preparation instructions and will read and confirm that they are fully understood.

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1.3 The client will inform the Stylist of all medical conditions he/she is aware of including, but not exclusively: Disorders of the hair and scalp, Abnormal Heart Condition, Cold Sores (Herpes Simplex), Rheumatic Fever, Anaemia, Hemophillia, Prolonged Bleeding, High Blood Pressure, Low Blood Pressure, Or bleed easily, Bruise easily, Epilepsy, Diabetes, Thyroid Disturbance, Fainting or Dizziness, Kidney Diseases, Hepatitis, Cancer, Tumor, Growth or Cysts, Stroke, Tuberculosis, Healing Problems, HIV, Dermal Fillers/Botox, Keloid Scarring or scar easily. The client will also make the Stylist aware of any allergies needed.

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1.4 Crochet Braids By Twana shall not be held liable for any damage occurring as a result of the clients failure to disclose such details.

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1.5 The client will list all medications taken in the last 30 days.

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1.6 Pre and post photos of the client will be taken and are to be used at Crochet Braids by Twana’s discretion and in accordance with its legal requirements for documenting all work done. The client can request for his or her identity to be kept private.

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1.7 Crochet Braids By Twana reserves the right to amend the terms and conditions at any time and without prior notice and all new amendments will override previous terms and conditions.

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1.8 Crochet Braids By Twana reserves the right to amend our pricing structure at any time and without prior notice.

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(2) NON-SURGICAL HAIR REPLACEMENT SERVICE

2.1 Cranial (Hair) Prosthesis (Hair Replacement Service) is the choice of the client and the client alone and the client agrees to any actions or conducts reasonably necessary to perform the treatment.

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2.2 The Hair Replacement Service involves the application of covering or replacing the hair that you are currently missing on your scalp with a hair replacement system (a unit). Hair replacement services are provided to those who have suffered from various forms of hair loss that are non-reversible due to irreparable damage caused to hair follicles.

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2.2 Crochet Services include braiding of the scalp, and styling the installation hair that covers the current braided hair on your head.

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2.3 While we have never come across a single case of an allergic reaction to our adhesive or the hair being used, allergic reactions can occur. We can/will carry out a patch test to determine the likelihood of developing an allergic reaction to either the hair or the adhesive.

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2.4 The client understands that this process includes zero downtime, is applied at a topical level, and is not painful.

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2.5 For best results, the client must comply with our written aftercare instructions, in case these instructions are not followed the life of the unit may be compromised until their next service.

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2.6 The initial process requires 3-4 hours for application. We recommend that client plans accordingly as intricate services can not be rushed. We want our clients to feel relaxed without other pressing engagements surrounding the service. 

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(3) MAINTENANCE AND LONGEVITY OF YOUR UNIT

3.1 Hair Replacement pieces can have a life expectancy of 2-4 months. Proper care and maintenance are required for optimal results and longevity. Units can sometimes exceed 4 months but are strictly and uniquely case by case.

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3.2 Maintenance is required once a month and no longer than 1.5 months which is often reserved for clients traveling from out of state. Maintenance consists of shampooing hair while still attached to the client, re-adhering areas that may have experienced slight and minimal lifting, and restyling (refer to price menu for most up to date pricing)

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3.3 There are mainly three different types of maintenances:

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Routine maintenance -consists of shampooing hair while still attached to the client, re-adhering areas that may have experienced slight and minimal lifting, and restyling usually happens every 3 to 4 weeks.

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Extensive maintenance – consists of shampooing hair while still attached to the client, re-adhering areas that may have experienced more pronounced lifting, extra detangling/ conditioning, cleaning, and restyling (refer to price menu for most up to date pricing) usually occurs in the second month of wear.

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Reattachment – consists of complete removal of the unit and thorough shampooing of both client and hairpiece. Prep work experienced in the preliminary application is done for the re-adhering of the existing hair unit. Cutting and styling of the same then follow as normal. (refer to price menu for most up to date pricing)

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3.4 Units come in a variety of textures from kinky and coily afro textures to straight. Colors are also available depending on the texture selected. Customization of color is also available during service, however, consultation is required.

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(4) PAYMENTS

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4.1 The client will be quoted a fee during a personal consultation or by photo analysis. Crochet Braids By Twana. will complete the work for that fee.

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4.2 All Hair Replacement Services require a 50% deposit to reserve your spot. Hair Replacement Services range in price up to $750, depending on customization. Deposits are non-refundable, however you can move your time within the same calendar year before you forfeit your deposit completely.

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4.3 The balance will be paid on the day of the first session if paying by card or cash. 

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4.4 The client will receive a receipt for each payment.

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4.5 We accept: Cash, Credit, Debit, Paypal, Cashapp, Venmo & Zelle payments. Crochet Braids By Twana also accepts health insurance, check with your provider for coverage of Cranial Prosthesis.  Please note we do not accept checks, or bank transfers.

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4.6 If paying by card on your appointment day, please advise your bank of the payment in advance so that they are aware it is a genuine transaction. Payment must clear prior to treatment commencing, so any issues with blocked transactions may result in the cancellation of your session and the retention of your deposit.

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(6) APPOINTMENTS AND CANCELLATIONS

6.1 When you ask us to schedule treatment for you, we must do several things in advance of your chosen date:

• Order and Purchase Your Hair

• Order additional products and coloring supply

• We must turn down every other client who would like to have treatment on the day and time we have reserved for you

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Because of the financial and time commitments we must make, we ask that you be definite about your desire for hair replacement services and be certain that you have the funds available before asking us to schedule your appointment.

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6.2 50% of your deposit is due at the time of booking. If you request cancellation of your service or are unable to attend for any reason, this deposit is non-refundable.

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6.3 If you are financing your appointment please make arrangement before booking our services. If you later cancel your treatment, a calculation will be made accordingly as laid out in article 6.1 to include any direct charges imposed on the clinic by the finance company for the provision of these services.

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6.4 Cancellations due to emergency or illness will be assessed on an individual basis. Postponements caused by unforeseen events will be assessed on a case by case basis. In all other instances, if you request cancellation of your reservation, the deposit sum will be retained as a cancellation charge.

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6.5 Should you arrive for your reserved appointment without any means of paying the agreed appointment cost that is due, Crochet Braids By Twana. reserves the right to cancel your session. An additional administration fee would be chargeable to reschedule your treatment to an alternative date.

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6.6 Crochet Braids By Twana will endeavor to ensure that your appointment runs to schedule, however, for reasons beyond our control, we may need to cancel or postpone your treatment at short notice. In this unlikely event, every effort will be made to contact you in advance. We do not offer compensation if we cancel your appointment.

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6.7 Crochet Braids By Twana will not be liable for costs arising from scheduling changes in the provision of our Hair Replacement Services, including (but not exclusive to) travel costs, accommodation costs, any economic cost to the client relating to time taken off work or loss of potential earnings.

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6.8 Due to a high volume of appointments and limited availability, we will not accept last minute appointment additions. For example, if you’ve booked for a haircut that is the only scheduled for 45 minutes, we will not be “squeezing” in a color as well. Nor will be squeezing individuals in between appointments.

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6.9 After one no call / no show appointments, you will be hindered to book future appointments with Crochet Braids By Twana.

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6.10 All new appointments require a consultation. There will be a 15-minute grace period for all appointments. The online booking system sends out reminders about your appointment through both email and text message. Please be sure to pay attention to these messages for on-time appointments.

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(7) CHEMICAL PROCESS WAIVER RELEASE

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7.1 By accepting an appointment and paying for Hair Replacement Services the client acknowledges the dangers of chemical processing of the hair. They further understand the guarantees for work performance as long as they follow the instructions given on the proper maintenance of the chemical hairstyle (or Hair Replacement Service). They further understand that permanent weaves, permanent or permanent or temporary colors, adhesive or relaxers are all considered chemicals. The client further understands that the services rendered are at their own risk and release Crochet Braids By Twana and their team members of the chemical process or hair loss service form any liability involving these services.

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(7) LICENSING

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7.1 Crochet Braids By Twana is licensed by the local authorities to perform  Hair Replacement Services under the provisions provided within the State Board of Master Cosmetology.

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(8) PREMISES

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8.1 Crochet Braids by Twana, Inc will ensure adequate sanitary accommodation is available.

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8.2 Crochet Braids by Twana, Inc shall ensure sanitary convenience is clean and in efficient order

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8.3 Each treatment room will be equipped with a suitable wash basin with running water.

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8.4 All needles used for SMP come sterilized, are single use and are disposed of after use according to local regulations. Needles are never reused or carried from one session to another.

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(9) SALON ETIQUETTE AND POLICIES

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9.1 Children Policy –  Children are not allowed unless they are receiving services, and this time we do not service Hair Replacement services on children. 

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9.2 Guest Policy – Due to the nature of the Hair Replacement Service and the extent of hours we are requesting, there be no additional guest accompanying you while being serviced. The salon space is limited. Anywho does come, will be asked to be seated in the waiting area, outside of the salon suite.

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9.3 Pet Policy – The state board of cosmetology and the board of consumer affairs have specific rules and regulations stating that no animals are allowed in a salon at any time. Service dogs with official “service animal” vests and documentation are the only exception to this rule. In the event that you must have a service dog, please notify us in the consultation to discuss if we can accommodate your specific service needs.

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(10) VIDEO REVIEW MODEL

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10.1 If the client is still red after their last session, they must come back on another date to suit the clinic to do the video testimonial otherwise the full price for the stage of hair loss must be paid. For this reason the client must be flexible with availability.

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10.2 If the client can’t or refuses for any reason to do the video testimonial in good faith then the full price for the stage of hair loss would be due.

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10.3 The client must follow our guidelines on the video reviews otherwise the full price for that stage of hair loss would be due.

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Models for Training

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10.4 No negative reviews must be made without first giving Crochet Braids By Twana the chance to finish the procedure over the 3 or 4 sessions as the first session that the trainee does can not justify the finished result. If Crochet Braids By Twana are not given the chance to complete the procedure then the full amount for the stage of hair loss must be paid.

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10.2 Crochet Braids By Twana do not allow cancellations for models as it disrupts our schedule and you will not be refunded. We will not reschedule as we struggle to replace models at short notice.

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Note: As we continue to serve you with excellence and integrity, it is of great importance to preserve the creative space for the best possible service to be rendered. For each appointment booking, the acceptance of these policies will be required. Please respect these policies and accept our appreciation for your understanding.